The Nigeria Civil Aviation Authority (NCAA) has reported a significant rise in passenger refunds, which reached ₦257.2 million between January and August 2025.
This marks a sharp increase from ₦108.3 million recorded in the same period in 2024 and ₦32.8 million in 2023, according to data released by NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu.
Hotel accommodation refunds under Part 19 of the NCAA Regulations also grew to ₦6.08 million by July 2025, supported by verified reports from hotels in Abuja, Asaba, and Lagos.
Achimugu attributed the surge to increased adherence by airlines to the NCAA’s consumer protection framework despite industry challenges.
He described the development as one of the Authority’s proudest achievements in its 25-year history, pledging continued protection of passengers’ rights.
