The Corporate Affairs Commission (CAC) says it is set to deploy an Artificial Intelligence (AI) agent to resolve a backlog of 7,000 company registration applications and ease service delays.
Registrar-General/CEO of the CAC, Hussaini Ishaq Magaji, SAN, disclosed this on Monday in Kano during a stakeholders’ forum, describing the new AI-powered portal as a complete overhaul of the Commission’s existing Company Registration Portal (CRP).
According to him, the AI agent will handle requests across compliance, registry, and customer service functions with speed and accuracy to address challenges that have slowed service delivery.
The portal has been programmed to provide instant name approvals, with a system intelligently designed to suggest alternative names when preferred options are unavailable. Magaji said name reservation under the new system is now as simple as opening an email account.
He acknowledged that the transition to the Commission’s AI-driven portal has been bumpy, with customers experiencing delays in approvals, especially for services not covered in the first phase of the deployment. He attributed the delays to the overwhelming number of applications the system has had to process.
The CAC boss added that the Commission will also use AI to manage the high volume of daily inquiries, noting that the system receives no fewer than 3,000 emails per day. The AI tool being developed can read and comprehend those emails within a minute, detect duplicate requests, and reroute messages to the appropriate departments for faster resolution.
Magaji reassured stakeholders that the Commission is working to stabilise its newly introduced AI portal and improve customer satisfaction, saying: “Problems have been identified, and solutions are already in motion.”
